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FAQ

We'd like to consider ourselves genius Q&A Super Heroes but if there's something you need help on, just email us support@mytab.co or call us on 1-800-528-4605.

General:


Is it free to join myTab?

Of course!

Is 'Add Facebook Friends' safe? I'm concerned about spam

It's 100% safe because it's a Facebook.com feature, created for businesses/applications and over 500 million use this. It simply connects your Facebook friends profile photo, birthday and name content on myTab so you can gift on myTab. It does NOT affect your Facebook account & is absolutely spam free.

Can I gift to a non Facebook myTab user

Absolutely. Thats why we created myTab.co/username. Just go to myTab page and on the Gift section, include the username of the person you want to gift or type www.mytab.co/username in your browser tab to gift. Remember, if you gift by username, you can't post to their Facebook wall so the Facebook commenting box won't show up. Yes...we thought of everything! We're slightly incredible :)

Do I have to gift, save, plan and book travel or can I just save for my trip?

Course you can you can do any or all these on myTab, or a combination of them.

Can I open a myTab account if Im not gifting

Course you can. Just register with myTab.co and enjoy saving & booking travel.

Can I gift, save or top up (at time of booking) if I don't have a PayPal account

Yes. Just click on the 'guest' option when you go to PayPal page and pay with your credit card.

How come I have to sign into Facebook each time I sign into myTab

Simply because we want to confirm your Facebook account matches myTab account matches myCash you've been gifted. It's a very secure way of verifying this.

Can I change myTab username

Absolutely - keep it simple like mytab.co/JohnSmith or go wild like mytab.co/GetMeHome or create an occasion like mytab.co/Paul&AnnaHoneymoon

Would everyone see the amount Ive gifted a friend

No. Only you and the recipient will know the amount you gifted.

I added cash to myTab but cant see it on myCash. Where is it

Just refresh your screen and you should see it. If it then doesnt show up, contact us at support@mytab.co or call us on 1-800-528-4605.

Can I see a breakdown of how much Ive saved or been gifted

For now, were just featuring your total Tab cash saved but within time, well introduce a feature so you can see the breakdown.

Does my Facebook friend need to have a Tab account before I can gift

Nope! Sign up/in with your Facebook account, find your friend’s profile in ‘gift friends,’ gift them instantly & write on their Facebook wall – all within myTab. When your friend signs up to myTab for the first time with their Facebook account, the cash is waiting. Great for a surprise gift!


How does the Widget in About Us section work

You install the widget on your blog or website, customize your vanity url i.e. myTab.co/JohnSarahWedding or myTab.co/TimTravels and when people click on your widget, it takes them to your vanity url so they can gift you. They dont need to be a myTab user to gift you either!

I signed into myTab but get an error message signing into Facebook

We have heightened security on myTab integration with Facebook so if you're already signed into Facebook on a different tab or browser, just sign out and then sign in with myTab again.

Why do you use Brilliant buttons instead of Confirm

We think its snazzy and fun. Because youre brilliant, its your button to boast about since everything on myTab is an achievement! (thanks Gabe, for this idea).

Can I see who I gifted and eco donated on myTab.co

Yes just go to myGifting and youll see the breakdown of friends you gifted and eco charities you donated to.

Does myTab balance have an expiration date

No it doesnt. Its your cash to use on myTab for your travels, or you can re gift it to a friend to use on myTab, or you can donate it to one of our featured Eco charities after youve booked travel.

Why do you have content in myTrips (myCalendar) that I didnt add myself

We included some great global events to help you on trip ideas & get your travel wish-list ideas rolling (thanks WCities.com)

Why do you have content in myReminders (myCalendar) that I didnt add myself

We include national holidays so you remember any notable dates for planning trips. Remember, you can set reminders for anything e.g. save $100 cash each month in myTab, buy a gift for Aunt Sarah for Thanksgiving in Seattle etc.

What is the rotating ticker on the website

So you're always in the loop of myTab updates - with facts, stats and quick updates from eco gifting updates to how many of you are heading to Rio for summer & just the snazziest updates on new features.

Can I get a refund on the money in myTab account or use myCash on another site

Ah, no. So make sure when you save or gift cash, it's an amount that's affordable to you.

How many people can I include in myReminder & myTrips (myCalendar)

As many as you want no limit. Go wild, have a great trip and let us know how it went!

Can I share myReminders & myTrip content with non myTab users

No. Within time well introduce features to myReminders & myTrips but for now, these features are only for you to share with Facebook friends on myTab.

Can I set up a group myTab account for my business, school trip, team in training fundraiser

For sure you can. We want to encourage groups to set up accounts so small businesses can manage cash flows easier, teams in training can help get funded for non local events and teachers can set up school accounts to fund raise for trips.

Whats with the pig logo

Heddis mom, Beverly, created the idea and Stan (dad) gave the thumbs up. The color = your Tab cash. The color shade = olive branch symbolizing peace or goodwill. In chakra terms = green is the source of universal & conditional love (gifting/giving back). The pigs called Kevin: as in Kevin Bacon & six-degrees-ofsocial media! (thanks Cris!)

Does myTab account gain Interest

No, the same as with any store gift card. Also note, myTab takes care of transaction fees for you.


Can I regift myFriends cash from myTab

Course you can. You can gift a Facebook friend and when they sign up to myTab with Facebook, the cash is waiting for them to use for their future travels. You can also gift non Facebook myTab friends by their vanity url name e.g. myTab.co/JaneSmith

Is there an age restriction on myTab

Yes. Users must be 18 or older to open a myTab account. Please refer to myTab.co Terms Of Service and Privacy Policy for details. BUT: parents can create/manage myTab account for kids i.e. bar mitzvahs etc.

Do you charge a % of the transaction fee through PayPal for gifting, saving and topping up at time of booking (if short of funds)

We do not. If you gift a friend $35 on myTab, they will receive $35. myTab takes care of the transaction fee.

How long do the transactions take

For gifting, saving and topping up at time of booking the transactions are live and instant.


Travel:


What is Match myCash

This is where we match your destination, travel dates and funds (within 15%) to a deal. We will email this to you but you can also click Match myCash on myTravel page to get the same results. Match myCash only works when you have added a trip in myTrips. Its a groundbreaking feature because we bring the best deals to you

What if myTab funds dont match the trip I want to take

No problem, you can simply top up the difference at the time of booking to your fund. The booking page shows the trip amount, cash in your Tab account and how much you can quickly top-up to complete your booking through PayPal as a PayPal user or guest (i.e. with credit card). Then you can book. This is all instant.


Can I just book a flight only (without hotel) or book a hotel only (without flight)

Yes - you can just book a flight, flight + hotel or just hotel.


Why do you include green & non green hotels combined

We want to promote green travel as mainstream. That simple!

Can I book myTab travel over the phone


Unfortunately, all travel is only available to book on myTab.cso in myTravel section.


I got a notification on myTab.co and email saying my flight will be confirmed within 24 hours. What's going on, myTab?

To ensure we have the highest security for you while booking travel, occasionally we operate check points. But within 24 hours of your booking, your flight will be confirmed to you by email. This is for flight only and not hotels - all hotel bookings are confirmed immediately.

How come I can't book some international destination flights

We are working on developing our airport destinations for you so more will come shortly :)

Why is myTab better for group bookings

Because its so frustrating having a group organizer plan the trip and then try recoup all the funds back. With myTab, you all plan a trip together with your Facebook friends yet save and book separately. So everyones equally responsible. And when youve booked your trip with Match myCash as a group, myTab will email the group your itinerary so they can book the same flight or flight/hotel. Long gone are the days of huge email threads trying to coordinate group travel.

Can you get me a better deal than other online travel sites

Our focus is on time & cost effectiveness so with regular travel searches, youre focusing on the easier experience while you redeem your funds towards a trip. With Match myCash, we take crowd-sourcing deals to a whole new level!

How do I get notified about Match myCash deals

There are two ways: 1 - email alerts. 2 click Match myCash on myTravel page. We match your travel destination & dates to a deal within 15% of your funds. Remember to only add city name to myTrips and your home airport in myAccount

Why am I not receiving any deals matching myTab and trip

Check that you set your home airport code in myAccount and you have saved/gifted myCash then youll receive matching deals.

Can I book all types of travel on myTab

For now, we offer flights, hotels, flights+hotel bookings for US domestic & US originating international travel. Within time, we’ll introduce car rentals, vacations, non US originating travel and a few more surprises up our sleeve…


Would I know if someone used my gift for travel

myTab funds may be a combination of gifting & saving. When users have booked their trip, they can Tweet or post a Facebook Wall message thanking everyone who chipped in towards their trip. So were sure youll hear the good news regardless.

Can I just book travel on myTab without saving

Of course you can, you rebel! Just sign up and off you go. The booking page shows the trip amount and will state $00.00 in your Tab account so just add the full $ due balance to confirm the trip at time of 'book it.'

I live outside the USA can I save, gift and book travel

For now, we offer US originating domestic and international travel. But for our non US users, you can still gift US friends travel cash on myTab. Well update you when we expand to non originating travel, saving and booking.

About TSA Secure Flight Program

Frequently asked questions: Please click here


Refunds/Travel Changes:


Can I get a refund on my flight

No, all flight bookings are final, non changeable, non transferrable and non refundable. If you need to speak to the airline, please contact them direct.

Can I get a refund or change my hotel booking

The Rules & Restrictions governing refunds and/or changes to your hotel booking are set by each hotel so please see the governing Rules & Restrictions on your hotel confirmation. For eligible cancellations, refunds will be reflected in your myTab account within 10 business days of receipt of your confirmation of the cancellation.


Eco Giving:


Where can I donate to a featured eco charity

After youve booked your trip on myTab, you can (optionally) donate to one of our featured eco charities and shout out on Facebook & Twitter Yo, just booked awesome trip to Rio & had some myCash left over so donated to XXX eco charity! Thank you all for chipping in for my trip. The eco giving is part of our give back philosophy.

Can I donate to an eco charity thats not on your list

You philanthropic supersonic star! Well be introducing more charities within time but email us speakup@mytab.co about the charity youre interested in and well see what we can do.

Where do I find out more information on the myTab featured charities

Here you go just click on each to see what outstanding work theyre doing: ArtfulChange; charity: water; EarthJustice; Environmental Media Association; Nature Conservancy; WildAid

Can I get a Tax receipt for donating to a myTab featured eco charity

All you need to do is print out the myGifting page - that shows each charity & amount you brilliantly donated.


 

 

 

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